I’ve Had Enough Of Companies Gaslighting Me
They need to have a good hard look at how their customer service processes impact on people
As someone who is Autistic and has ADHD, navigating customer service processes designed for neurotypical brains inserts a massive layer of effort into my life.
Tasks that should be straightforward turn into a complicated undertakings that suck up a huge amount of time and energy. The exhaustion that results can wipe out afternoons, sometimes whole days.
Having an ‘invisible disability’ means that unless you’re prepared to take the time to explain that you have different needs, you basically have to suck it up. Most customer service processes aren’t made to accommodate a range of needs. Some are so sub-par that they barely meet anyone’s needs.
A few months ago, I wrote on this platform about how the process of getting a blind installed in my apartment resulted in a meltdown when I was pushed to my limits. It’s not an isolated incident — it would be a rare week that I didn’t have to deal with some kind of consumer debacle that makes me want to run on to the street screaming.
Internalised ableism niggles at me and tells me that I should be able to handle everyday tasks. After all, I’m an intelligent person who’s managed…
